Applicable to: Association and Club Administrators
Applicable to: Canadian organisations
Application(s): Admin Portal > My Organisation > Overview > Payments
This article will cover the following:
- Understanding online payments in PlayHQ
- What you'll need before starting
- Setting up payment details
Related articles:
Overview
Setting up payment details allows your organisation to accept online payments through PlayHQ, reducing administrative work through instant digital transactions.
PlayHQ offers an extensive range of payment methods that provide greater flexibility for registrations, merchandise sales, fundraisers, memberships, and other one-off payment requests.
All payments will be directed to your nominated bank account.
What you'll need before starting
Required information
Before you begin, make sure you have:
- Your organisation's contact details
- Your organisation's bank account details
- If registered as a business: Your business number (BN) and registered business name exactly as it appears on your CRA registration
Setting up payment details for your organisation
⚠️ Important: Ensure all information matches your official organisation documents exactly. Incorrect details will delay your payment setup.
Follow these steps to set up payment details for your organisation:
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Access Payment Settings
Open the Payments tab from the My Organisation > Overview page of the Admin Portal.
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Start the Setup Process
Click Submit Payment Details to start your payment application form.
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Enter Organisation Details
Complete all required fields marked with an asterisk (*).
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Provide Business Registration Details (if applicable)
If this is applicable to your organisation, select Yes to "Do you have a business number?". Enter your organisation's business registration number (BN). Enter your business name exactly as it appears on your CRA registration.
If not registered as a business, select No and continue to the next section.
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Add Bank Account Information
Enter your Nominated Bank Account Details including a nickname for your bank account.
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Enter Authorised Representative Details
Provide details of the Authorised Organisation Representative
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Accept Terms and Conditions
Read and accept all of the Terms and Conditions, including the PlayHQ Privacy Policy.
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Submit Your Application
Once all mandatory fields are complete, the Submit button will be enabled. Click Submit to finalise your payment application form. Once processed, your organisation can start collecting online payments.
Managing your payment setup
Need to make changes to your payment details or having issues? Here are the most common scenarios:
If you would like to change the bank details that you currently receive payments from PlayHQ, contact your sport's support team who can assist with this process.
Please ensure you include the below information when submitting your support request or email:
- Your organisation name in PlayHQ
- Your name and role at your organisation
- Your organisation's current bank details
- Your organisation's new bank details you would like to change to
- Your reason for changing bank details
- A copy of a bank statement with your organisation's name on it and confirms your new bank details, or another document from your bank which includes your organisation name and confirms your new bank details
If your organisation is not receiving any payouts to your bank account from PlayHQ's payment gateway, contact your sport's support team who can assist with this process.
Please ensure you include the below information when submitting your support request or email:
- Your organisation name in PlayHQ
- Your name and role at your organisation
- When was the last date you received a payout from PlayHQ's payment gateway? Or have you never received any payouts?
- Your organisation's current bank details (so we can verify these are accurate in PlayHQ's payment gateway)
Please contact your sport's support team who can assist with this process. Visit the Contact Us page and select your sport to find their preferred contact method.