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Welcome to our Support Centre

Managing staff and committee contacts for your organisation

Applicable to: Association and Club Administrators
Application(s): Admin Portal > My Organisation > Contacts


This article will cover the following:

  1. Understanding the Contacts tab
  2. How to add new organisation contacts
  3. Managing contact visibility settings
  4. Editing and updating existing contacts

Related articles:

Understanding the Contacts Tab

The Contacts tab allows you to add and manage multiple contact people for your organisation. These contacts can be visible on your organisation's public PlayHQ pages, making it easier for participants and other organisations to get in touch with the right people at your club or association.

You can add various positions such as President, Secretary, Treasurer, and other key roles within your organisation.

 

Adding Organisation Contacts

Why add contacts? Having your organisation's contacts listed makes it easier for members, participants, and the public to connect with the right people at your club or association. This improves communication and accessibility for your community.

Follow these steps to add contacts to your organisation:

  1. Navigate to the Contacts tab

    From the Admin Portal, click My Organisation > Overview > Contacts

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  2. Add a New Contact

    Click the Add contact button to create a new entry.

  3. Enter Contact Details

    Complete the contact information fields:

    • First name (required)
    • Last name (required)
    • Position (required) - select an available option from the dropdown menu
    • Email
    • Phone
    • Visibility - Choose whether this contact will be visible on your public PlayHQ pages

  4. Save Your New Contact

    Once all required fields are complete, click Update & Save.

Managing Contact Visibility

The visibility setting determines whether a contact appears on your organisation's public PlayHQ pages and mobile apps:

  • Public contacts are visible to anyone viewing your organisation's public PlayHQ pages or in mobile apps. This is useful for roles that need to be contactable by the general public, participants or parents.
  • Private contacts are only visible within the Admin Portal to other administrators of your organisation. These contacts won't appear on your organisation's public PlayHQ pages or in mobile apps.

Editing Existing Contacts

To edit or update an existing contact:

  1. Navigate to the Contacts Tab

    From the Admin Portal, click My Organisation > Overview > Contacts.

  2. Find the Contact to Edit

    Locate the contact you wish to modify in the list of contacts.

  3. Update the Information

    Click directly on the field you want to change and enter the new information.

  4. Save Your Changes

    After making your changes, click Update & Save to apply the updates.

Best Practices

Keep your contacts up to date, especially when positions change within your organisation. Current and accurate contact information helps maintain good communication with your members and the public.