Applicable to: Association and Club Administrators
Applicable to: Australian & New Zealand organisations
Application(s): Admin Portal > My Organisation > Overview > Payments
This article will cover the following:
- Understanding online payments in PlayHQ
- What you'll need before starting
- Setting up payment details
Related articles:
Resources:
Understanding online payments in PlayHQ
Setting up payment details allows your organisation to accept online payments through PlayHQ.
PlayHQ has an extensive range of payment methods that offer greater flexibility to pay for registrations, merchandise, take one-off payment requests and sell products in your online shop.
All payments will be directed to your nominated bank account/s. For more details about available payment methods and the benefits of online payments, see our information sheet.
What you'll need before starting
Required information
Before you begin, make sure you have:
- Your organisation's contact details
- Your organisation's financial details including bank account details, GST status, and ABN (Australian organisations) or NZBN (New Zealand organisations)
Setting up payment details for your organisation
Important
Ensure all information matches your official organisation documents exactly. Incorrect details will delay your payment setup.
Follow these steps to set up payment details for your organisation:
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Access Payment Settings
Open the Payments tab from the My Organisation > Overview page of the Admin Portal.
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Start the Setup Process
Click Submit Payment Details to start your payment onboarding form.
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Enter Organisation Details
Complete all required information.
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Provide Business Registration Details
Select if your organisation has an ABN (Australian region organisations) or NZBN (New Zealand region organisations).
If Yes, enter the ABN or NZBN and Registered Business Name exactly as it appears on your organisation's certification.
If No, continue to the next section.
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Add Bank Account Information
Enter your Nominated Bank Account Details including a nickname for your bank account (note: a BSB is required for Australian region organisation bank accounts).
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Enter Authorised Representative Details
Provide details of the Authorised Organisation Representative
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Accept Terms and Conditions
Read and accept all of the Terms and Conditions, including the Privacy Policy.
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Submit Your Application
Once all mandatory fields are complete, the Submit button will be enabled. Click Submit to finalise your payment onboarding form.
Managing your payment setup
Need to make changes to your payment details or having issues? Here are the most common scenarios:
If you would like to change the bank details that you currently receive payments from PlayHQ, contact your sport's support team who can assist with this process.
Please ensure you include the below information when submitting your support request or email:
- Your organisation name in PlayHQ
- Your name and role at your organisation
- Your organisations current bank details
- Your organisations new bank details you would like to change to
- Your reason for changing bank details
- A copy of a bank statement with your organisations name on it and confirms your new bank details, or another document from your bank which includes your organisation name and confirms your new bank details on the document.
If your organisation is not receiving any payouts to your bank account from PlayHQ's payment gateway, contact your sport's support team who can assist with this process.
Please ensure you include the below information when submitting your support request or email:
- Your organisation name in PlayHQ
- Your name and role at your organisation
- When was the last date you received a payout from PlayHQ's payment gateway? Or have you never received any payouts from PlayHQ's payment gateway?
- Your organisation current bank details (so we can check these are accurate in PlayHQ payment gateway)
Please contact your sport's support team who can assist with this process.
Visit the Contact Us page and select your sport to find their preferred contact method.