Use the new Appearance Type field in the Fill-In Report to filter by Unregistered Fill-In and/or Registered Player, for greater oversight of players selected down or outside of regular teams. 

Application: Admin Portal > Reports

View grade statistics in the Cricket Central app

Application: Cricket Central App

Participants can view fixtures in web or app view by either round or by month.

Application: Participant Portal & HoopsHQ

Launch a professional, branded website through the PlayHQ integrated website builder.

Application: Admin Portal > Websites

Jump into your profile to add or update your WWCC details anytime, found under the Profile > Child Safety section

How to provide your WWCC details in PlayHQ

Application: Participant Public Portal

Find a direct link to a participant's profile from either the Competition or Program Participants Report.

Application: Admin Portal > Reports

Stay on top of important actions for your organisation. The Task List provides timely reminders and notifications about tasks that need your attention, such as updating contact details, reviewing transfer requests, or setting up registration forms. Accessible from any page within the Admin Portal and appears as a sidebar on the right-hand side of your screen.

Using the PlayHQ Task List

Application: Admin Portal

Learn and build confidence in scoring any sport on PlayHQ before game day. Access the demo e-scoring environment from https://score.playhq.com/demo.

Application: e-Scoring Portal

Communicate with the Admin AI Assistant in any language and receive responses in that same language, providing enhanced accessibility across the platform.

Using the PlayHQ AI Admin Assistant

Application: Admin Portal

Season permits allow players to represent two clubs within one competition while remaining affiliated to their source (home) club. This works alongside your existing transfer configuration. Requests for a season permit can only be submitted by a player while registering to a secondary club in the same competition season.

Basketball: Allowing players to participate for multiple clubs with season permits

Application: Admin Portal > Transfers & Permits

AnalyticsHQ Dashboards now include:

• Registrations: More granular registration filtering - view breakdowns by day, week, or month to better understand registration patterns
• Grading: Games Played data point included in the Grading dashboard

Using AnalyticsHQ Dashboards

Application: Admin Portal > Dashboard

The Assistant is accessible from any page within the Admin Portal and draws on PlayHQ's comprehensive knowledge base (support.playhq.com) to provide contextualised responses for your sport and knows whether you're a club, association or administrative body admin.

Using the PlayHQ AI Admin Assistant

Application: Admin Portal

Video highlights have arrived in MyHoops. Access personalised highlight reels and team moments directly in the app.

Viewing video highlights by Glory League in MyHoops

Application: MyHoops App

Create percentage-based discount vouchers in addition to fixed dollar amounts. The percentage discount applies to the cart subtotal, giving you more flexibility when running promotions or providing member benefits.

Admins: Managing Vouchers

Participants: Using voucher codes at registration

Application: Admin Portal > Overview > Vouchers

Admins can now download any regular grade's fixtures (upcoming games only) in an upload-ready format instantly.

Access it directly from two places:

The download icon next to each grade in your grade list

The regrading screen before you make changes

How to download a grade's fixture in real-time

Application: Admin Portal > Competition Management

Cricket scorers access to e-score games is limited to 12 hours before a game. Scorers who attempt access prior will be prevented from commencing the game.

Application: e-Scoring Portal

A Coordinator role is available for Local and Shared Program organisers to set-up registrations to, but will be defaulted off.

Application: Admin Portal > Programs

Access your digital membership cards offline in HoopsHQ App. If you open your app with internet connectivity, this will automatically be stored on your device for offline access - for times when mobile data is patchy! 

Application: HoopsHQ App

Acknowledgement of the Member Protection Declaration is required in all non-player registrations to Basketball Victoria

Application: Participant Portal Registration

Registration protection is automatically available to players registering for competitions through PlayHQ. Coverage protects participants' registration fees if they cannot participate due to qualifying circumstances such as injury, illness, or relocation

Parents & Participants: Protecting your registration fees with Registration Protection

Registration Protection - Administrator Guide

Application: Participant Portal Registration

Cricket participants in New Zealand now have access to Cricket Central, the one stop shop for managing your cricket participation in NZ

Download here

Application: Cricket Central App

Report on all venues in a tenant in PlayHQ

Application: Admin Portal > Reports > Report Builder

See who have made requests to change game details, and what to

Application: Admin Portal > Reports > Report Builder

Lists all admins in an organisation including their contact details and admin role

Application: Admin Portal > Reports > Report Builder

Admins can now add custom questions when collecting payment requests outside of registration

Application: Admin Portal > Shop

Expanded to allow game clashes to occur, while displaying a clear warning message to advise that the change will result in an allocation clash.

Associations: Game Change Requests Guide

Clubs: Game Change Requests Guide

Applications: Admin Portal > Game Details

We've refreshed our homepage with a cleaner, mobile-optimised design that gets you where you need to go faster. The menu provides clearer pathways for participants, administrators and scorers to access the portals and information they need most. Login is streamlined in the main menu, and once logged in, just tap your initials for direct access to your Account details and My Teams.

Application: Participant Public Portal

Easily export the contact details of your organisation plus any clubs or associations which you manage in one simple contacts report.

Application: Admin Portal > Reports > Report Builder

Governing bodies can now rollover global custom fields from prior seasons on competition registration forms. 

Application: Admin Portal > Settings > General

The Referrals Dashboard in AnalyticsHQ captures how participants join through referrals - helping organisations see who's bringing new people into their membership base, recognise community champions, and understand participant connections to support with team/group placements.

Application: Admin Portal > Dashboard

When enabled by Associations, clubs can reschedule games directly with each other through a streamlined approval workflow in the Admin Portal - reducing manual processing for association admins when configured.

Associations: Game Change Requests Guide

Clubs: Game Change Requests Guide

Applications: Admin Portal > Game Details

View the most recent 5 match results (e.g. W/L/D) of teams scheduled to play each other at a glance, within upcoming game centres, to get a picture of their current season form.

Application: Apps > Game Centre

A new Summary view on navigation to a grade will showcase the top performers across various sport-specific statistics

Application: Apps > Grade

Logged-in participants with management access can perform key game day functions such as line-up selection, assigning player numbers and score entry from within the apps! The same access permissions in-app apply as the My Teams web experience.

Application: Apps > Game Centre

Ability to enter 
suspected concussions which makes players ineligible for selection and triggers email 
notifications. The functionality requires that the PlayHQ profile owner (i.e. player or 
parent / guardian) make various declarations as part of their clearance to return to play.

Concussion Management Guide

Applications: Admin & Participant Portals

These built-in reports are now available in AnalyticsHQ, within the Dashboard section of the PlayHQ Admin Portal:

- Fixture Integrity Report: Provides valuable insights into the share of home and away games, byes, repeat games, and slot distributions.

- Fixture Times Report: Shows all of the teams playing at a given venue across a single day.

Application: Admin Portal > Dashboard > Report Builder

A confirmation pop-up will appear when an admin creates a post, requiring them to acknowledge that their post is not used for direct marketing material.

Application: Admin Portal > Posts

A disclaimer will appear at the top of a post to act as a reminder that posts are not to be used for direct marketing material.

Application: Admin Portal > Posts

Audience segments will allow you to select child organisations (admin bodies), grades (associations), teams (clubs) and programs/groups (clubs and associations) which can be used to target each of your relevant posts too. There are no limits to how many organisations, grades, teams or groups (programs) you can add to an audience segment.

Application: Admin Portal > Posts

The Dashboards in AnalyticsHQ have been expanded, including:

- a Custom Report Builder, using many of the data sources found in existing Participant, Transaction and Advanced Fixtures reports

- an Email Notification Scheduler for automated delivery of custom reports to your inbox

- the Registrations dashboard now incorporates both program and competition participation data

- redesigned Retention dashboard featuring improved filters and clearer seasonal comparisons

Application: Admin Portal > Dashboard 

Expanding the Posts tool beyond clubs and associations, now admin bodies can create a post and target child organisations beneath them.

Application: Admin Portal > Posts

Share your feedback and experience using the Shop and Easy Merch features.

Application: Admin Portal > Shop

Easily edit a payment request from within a participant's profile.

Application: Admin Portal > Reports

Referees can capture the specific offence code and a short description of the infringement when recording a red or yellow card against a player.

Application: Participant Portal

Participants now have the ability to refer a friend to register, after completing their registration.

Application: Participant Portal

The Dashboard is the new Homepage for admins who login to the Admin Portal. 

Application: Admin Portal

The participant registration flow has been optimised for mobile, making it a faster and smoother sign-up experience.

Application: Participant Portal

Participants can contribute $10 to TS4A during shop purchases, as part of the 'Play It Forward' donation feature.

Every dollar goes directly to helping children from low socio-economic backgrounds join local sporting clubs, providing them with uniforms, equipment, and the opportunity to play.

Application: Participant Portal > Organisation > Shop

Participants must login to PlayHQ to sync the full fixture for one team or all teams to their personal calendar.

Application: Apps & Participant Portal > Fixtures and Ladders

All organisations including Associations and Clubs will have the ability to access the Advanced Analytics Dashboard. 

The dashboard is visual and easy to use making it easier to find key information relevant to your organisation and ultimately make decisions. 
Includes data focused on Competition Registrations, Retention, Grading, Finances, Fixtures and Reports 

Giving those with management access to see an Score Game Live CTA within MyTeams. This directs them to their game in e-scoring. 

Application: Participant Portal> My Teams
 

Sell a range of branded merchandise with one click, with our direct integration with TPF. They handle the whole process! 

Application: Admin Portal > Shop 

The 'Play It Forward' donation feature, allows participants to contribute $10 to TS4A during a basketball registration. Every dollar goes directly to helping children from low socio-economic backgrounds join local sporting clubs, providing them with uniforms, equipment, and the opportunity to play.

Application: Participant Portal