At Basketball Victoria, we’re here to support the basketball community across the state. To help streamline your experience, we now work with PlayHQ support to best assist you.
Our Support Teams Can Help With:
We manage the broader systems and processes that support basketball across Victoria. You can contact us for help with:
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PlayHQ Support
Issues with logging in, registration, or navigating the platform. -
Profile Merges
If a player has multiple PlayHQ profiles, we can assist with merging them correctly. -
Updating Profile Details
We can assist with changes to names and dates of birth.
For updates to email addresses or phone numbers, users can make these changes themselves via their PlayHQ account. -
Refunds of Basketball Victoria & Basketball Australia Fees
Your club can assist you with refunds for other fees, such as team registration or club-specific payments.
Please reference Basketball Victoria's refund terms here before you request a refund of BA or BV fees. -
General System Guidance for Administrators
If you're a club or association administrator needing help with system processes, we’re here to support you.
If you think we can help, you can contact our support team here.
Your Club or Association Can Help With:
Your club manages the day-to-day experience of players and teams. Please reach out to your club for:
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Team Changes
Want to switch teams or divisions? Your club handles team allocations. -
Jersey Number Changes
Clubs assign and manage jersey numbers. -
Program Information
Details about training, development programs, or club-run events. -
Game Day Queries
Including venue changes, match times, and coach or team manager contact. -
Club-Specific Fees or Policies
Any payments or rules set by your club. -
Score Enquiries
Questions about match scores, incorrect scores, or scores attributed to the wrong player.
To find the contact details of your club or association, please visit playhq.com , find your organisation and their contact details will be at the bottom of their PlayHQ organisation page.