Applicable to: Association and Club Administrators
Application(s): Admin Portal > Participants > Registrations
Applicable Sports: All Sports
This article will cover the following:
- What happens when a registration is cancelled
- Cancelling a registration
- Reporting on cancelled participants
This article describes how to cancel a participant's local or shared program registration if they can no longer participate in a program season.
Overview
Participants generally participate in a program for an entire season, however, there can be circumstances that occur which result in a participant needing to be removed from a season.
Cancelling a participant's registration allows a participant to be removed from a season while maintaining a record of their prior participation in that season.
💡 Tip: If a participant wishes to move between organisations in the same program season, consider using a program transfer instead of cancelling their registration.
What happens when a participant's registration is cancelled?
When a participant's registration is cancelled, the participant is removed from any groups, will not be able to be added to any groups in the future, and will appear as 'Cancelled' in the program participation report.
📝 Note: Cancelling a registration does not refund any fees to the participant. In addition, a cancelled registration cannot be reversed and the participant will need to re-register to participate in the season.
Cancelling a registration
To cancel a participant's registration, locate the participant's record, expand the registration to be cancelled, then select Cancel Registration:
In the Cancel Registration form, type the Reason why the registration was cancelled then select Cancel Registration:
📝 Note: The cancellation reason is for administrator use only and will not be displayed to participants.
Once the registration is cancelled, the cancellation date and reason are displayed on their registration record:
Reporting on cancelled participants
Use the Participation Report to view the status of each participant's registration(s) and any associated cancellation reason.
Frequently asked questions
Who can cancel a participant's registration?
Association and Club Administrators with the relevant permissions in the Admin Portal can cancel a registration.
Can I undo a cancellation?
No. Once a registration is cancelled, it can't be reversed. The participant will need to re-register to take part in the season again.
Will the participant be refunded?
No. Cancelling a registration doesn't trigger a refund of any fees paid.
Will the participant see the cancellation reason?
No. The reason you enter is for administrator use only and isn't shown to the participant.
What happens to the participant's groups when I cancel their registration?
They're removed from any groups they were in, and they can't be added to any groups for that registration going forward.
Where can I see all cancelled registrations?
Check the Participation Report — it shows each participant's registration status and any cancellation reason.
No. Once a registration is cancelled, it can't be reversed. The participant will need to re-register to take part in the season again.