Applicable to: All PlayHQ Account holders
Application(s): PlayHQ > My Account > Profile > Personal Details
Overview
You can update the email address linked to your PlayHQ account at any time from your account settings. This is the email address PlayHQ uses to send you communications and that you use to log in.
Because your email address can be shared across linked profiles, updating it applies everywhere that address is currently used within PlayHQ — including for any dependents registered under your account.
What you'll need before starting
Required information
Before you begin, make sure you have:
- Access to the new email address you want to use, to receive a verification code
- Your current PlayHQ account password
Updating your email address
To update your email address in your PlayHQ account, login to playhq.com and click on your name in the top right hand corner, then click My Account.
Once in your account, click on the profile tab and within the Personal Details section you can click the Change Email button.
For more details on how to update other areas of your profile please click here.
Once you click change email, enter the new email address you would like to use for your account, and click continue. Please note that when you change your email address, this change will take place everywhere this email is in use within PlayHQ, including for all dependents within your account.
If you enter an email address that is not already in use within a different PlayHQ account, you will be taken to the verify email page. You will receive an email to your new email address with a verification code to type in, then press confirm code.
Once you press confirm code, your email address has been successfully changed and you will be logged out of PlayHQ. You can log back in by typing in your new email address and your password.
Please note: if you attempt to change your email address to an email address that is already in use within a different PlayHQ account, you will receive this message
Before contacting support, try the following:
- Log in using the email address that's already in use. If you don't know the password, use Forgot Password to reset it.
- Once logged in, go to My Account and follow the steps to claim your profile via Find My Profile.
If you're unable to log in, reset your password, or verify ownership through these steps, contact your sport for assistance with your account. When contacting your sport, provide the following details currently on your PlayHQ account:
- Account Name
- Account date of birth
- Account phone number
- Account postcode
- Both (2) email address’ currently used for the two PlayHQ accounts
- Which email address is your preferred email address to continue using for your PlayHQ account?