Applicable to: Club, Association and Administrative Body Administrators
Application(s): Admin Portal > Participants > Participant Profile > Invoices

This article will cover the following:

1. Understanding participant invoices
2. How to download a participant invoice
3. Which administrators can view participant invoices
4. Team to season registration invoices

Related articles:

• Registration Tax Invoice and Receipt
• Searching for Participants

Understanding Participant Invoices

For each successful team or individual registration, PlayHQ sends the participant a tax invoice to their email address immediately after their registration is complete. This invoice serves as a receipt and contains details of all fees paid during registration.

The download participant invoice tool in the Admin Portal allows administrators to access and download a copy of these invoices for each individual registration.

Participant invoices are useful for:

• Verifying payment details
• Providing participants with replacement copies if needed
• Maintaining financial records
• Resolving payment disputes

Downloading a participant's invoice

1. Access the Participant's Profile

   Navigate to Participants in the Admin Portal. Search for the participant, then click View to open their profile.

   

2. Go to the Invoices tab

   Within the participant's profile, click on the Invoices tab.

3. Locate the invoice

   You'll see a list of all invoices for the participant, including:

   • Invoice date
   • Order ID
   • Amount

   

4. Download the invoice

   Click the Download button next to the invoice you want to view. The invoice will download as a PDF file.
   
   Note: If a participant has more than 20 invoices, scroll to the bottom of the list and use the pagination controls to view additional pages of invoices.

Who can view participant invoices?

The invoices you can view depend on the organisation you are "Using as" in the Admin Portal.

Invoices will only appear when you are "Using as" an organisation that has a fee line item within the invoice (i.e. the organisation appears within the invoice with a fee, even if this is $0).

If you cannot locate an invoice, and you have admin access to multiple organisations, try to change the organisation you are "Using as" to the association or club the participant has registered to.

If you still cannot locate an invoice, please contact your sport to find out more information.

Team to Season Registration Invoices

Currently, only participant invoices are available to download directly from the Admin Portal. Team to season registration invoices are not available through this method.

If you require a copy of a team to season invoice, please contact your sport's support team to request a copy.