Applicable to: Club & Association Admins (excluding e-Scoring)
Application(s): Admin Portal > Posts
Mobile Apps > Activity Feed
Share news to your organisation’s members and broader community via the mobile app, push notifications, or directly to a participant's email address.
Posts will surface to the Activity Feed of logged in participants with the App downloaded, and can optionally be shared via email or to the organisation's public page on PlayHQ. Posts shared via the App will also send a push notification if a participant has this option enabled in their App settings.
This article will cover the following:
- How to create and save drafts of a post
- How to publish a post
- How to edit or archive posts after publishing
- Understanding edit logs
- Creating and using audience segments
Related articles:
Posts Availability
Administrators have the ability to create a communication post from the Admin Portal. If this feature is not available to you yet, it may be because this feature has not been turned on yet for your sport.
Please note, the purpose of these posts is to provide logistical and administrative communications to participants and must not be used to publish commercial, promotional and/or marketing materials.
For more information, please review the following ACMA guidelines;
- https://www.acma.gov.au/telemarketing-and-e-marketing-common-issues-and-mistakes
- https://www.acma.gov.au/avoid-sending-spam
Creating a Post
Navigate to Posts in the navigation menu of the Admin Portal.
Click on New Post to display a range of fields to complete with the information you wish to include in your post.
Post Fields and Options
Mandatory Fields
Title - Will appear as the header of the post.
Body - The main content appearing within the post.
Audience - A list of participant types collected via registration (Players, Coaches, Team Managers, Volunteers, Medical Officers, Officials). Admins can use this to target relevant posts to certain groups.
Optional Fields
Image - Appears as the hero image within the post (currently in App and Web only, not within the body of posts sent via Email). Please note, AFL organisations are unable to share images in posts.
My public page (via App) - Posts that appear on a public page will be visible for all users, not just participants registered to a club/association.
Email - Channel your post directly to participants' registered email address. Participants will be able to unsubscribe from your email notifications.
Audience Segments - Create targeted updates to specific groups of participants. These segments can be created within the post and accessed via the post page. Admins can also edit or remove these segments at anytime.
- For admin bodies: Target child admin bodies that sit underneath your organisation. Posts will go to participants registered to the admin body or to any association or club beneath it.
- For associations: Target any grade from any competition season your organisation has created.
- For clubs: Target any team from any competition season your organisation is affiliated too.
- For associations and clubs: Target any group from any program season your organisation is operating.
Saving Drafts
Administrators can save a post as a Draft, if this should not be published immediately.
Complete all mandatory fields, and then select Save Draft.
The Draft will appear within the Posts list view for when admins are ready to return to editing or publishing at a later time.
Publishing your Post
Publish your post by selecting Publish within the Post.
A confirmation window will appear. Click Publish again to make your post immediately visible to your audience, or Cancel to return to your Post.
Post Visibility Requirements
Once published, the post will display in the participants' Activity Feed on the relevant Mobile App. The participant will also receive a Push Notification provided they meet all of the following criteria:
- Affiliated to the club or association making the post
- Affiliated to the role selected by the club or association
- Has the relevant App downloaded
- Is authenticated/logged into their PlayHQ account on the App
Editing a Post after publishing
Administrators can edit posts at any point after they are published. Please note you cannot revert back to a draft, and then re-publish.
From the Posts list view, click on the Edit button of the post you wish to change.
Make the adjustment to the Post, and then click Update & Publish.
Important notes about editing
Please note that editing a published post will not:
- Send another push notification or email to participants
- Update the order of a participant's activity feed (posts are ordered by Created Date)
Archiving a Post
Administrators have the option to Archive a post after publishing. This will remove the post from the Mobile App > Activity Feed and an organisation's public page on PlayHQ - making it inaccessible for anyone.
To archive, Click Edit, and then scroll to the bottom of your post and select Archive.
A confirmation window will appear. Click Archive again to make your post immediately hidden from your audience and archived, or Cancel to return to your Post.
Edit Logs
Posts and the events that are triggered by an administrator will be tracked under the Edit Log.
If an administrator Saves, Publishes or Archives a Post this activity will be recorded in the Edit Log.
The information displayed includes the administrator who made the update and the date it was completed.
Creating an Audience Segment
Audience segments give organisations the ability to post more specific updates to child organisations, grades, teams as well as programs.
Administrators can create a new audience segment when creating or editing a Post, or from the Posts > Audience Segments tab.
- For admin bodies: Target child admin bodies that sit underneath your organisation. Posts will go to participants registered to the admin body or to any association or club beneath it.
- For associations: Target any grade from any competition season your organisation has created.
- For clubs: Target any team from any competition season your organisation is affiliated too.
- For associations and clubs: Target any group from any program season your organisation is operating.
Adding Segments to a Post
When creating a post, you'll see an Audience Segment section below the Channels. This is where you can add an existing segment to your post or create a new one from scratch.
To add a segment, you'll need to enable the toggle. If you post without selecting any segments, the post will be sent to all participants registered to your organisation.
Once the toggle is enabled, you can use the search bar to find a segment. By default, the search will display all of your previously created segments, from most recent to oldest.
Once a segment is added, the post will only be delivered to participants within that segment.
Content Moderation
PlayHQ uses content moderation tools to ensure that any inappropriate content is met with an appropriate warning, and will not allow the publisher to post.