Applicable to: Association and Club Administrators, Participants
Applicable to: All Sports
Application(s): Admin Portal > Incidents > Non-Game Incident
Participant Portal > My Teams
This article will cover the following:
- Government vouchers overview
- How to accept government vouchers
- Applying government vouchers on checkout
Related articles:
Government Vouchers Overview
Many State and Territory governments offer a 'sports voucher' program designed to increase the number of children playing organised sport by reducing cost as a barrier to participation. State Governments provide vouchers to those eligible to reduce the cost of their Childs registration fees
Each organisation (club or associations) that wishes to accept government vouchers must be an approved activity provider and children must apply for their unique voucher code that can then be applied when registering to approved organisations to reduce their registration fee.
The organisation then receives the corresponding funds from the State/Territory Government.
Eligibility, redemption processes, and discounts vary for each State/Territory and sport. Further information can be found via links to the individual government voucher program in the table below:
| State or Territory | Government Voucher Program |
| Northern Territory | Sport Voucher Scheme |
| South Australia | Sports Vouchers |
| Western Australia | KidSport |
| Queensland | FairPlay Voucher |
| New South Wales/ACT | Active and Creative Kids Voucher |
| Tasmania | Ticket To Play |
| Victoria | Kids Voucher Program |
Key information
Multiple organisations in a sport's PlayHQ hierarchy can enable a State/Territory to (only if enabled by the organisation) and if there are surplus funds available then the voucher will be applied against the fee of the next organisation in the hierarchy (again, only if the government voucher has been enabled by that organisation) ie. firstly applied to a club's registration fee, then to an association fee, then the sport's admin body and/or national body fees.
For Example
A participant has a government voucher of $100
- North Clubs Fee is $80
- North South Association Fee is $15
- Vic state fee is $20.
The participant would pay $15 upon checkout and the $100 voucher applied (assuming all organisations accept government vouchers) North Club would receive $80 North South Association $15 Vic State $5. Vic state would receive the remaining $15 directly from the participants registration.
Note the disbursement process from governments to clubs, assocaitions and NSO's can vary greatly.
- Once applied, the government voucher will appear on:
- the registrant's invoice
- the transaction report
- the government voucher report
- PlayHQ vouchers will be applied to the registration fees first and then the government sporting voucher will be applied in order to maximise the saving for the registrant.
Managing Government Vouchers for your organisation
Before you begin enabling a government voucher, ensure your organisation is an approved activity provider as required by your state or territory.
To start using Government vouchers, go to Settings, and then the General section of the PlayHQ Admin Portal.
Note: Vouchers are turned off by default. Activate only if your organisation is approved by the relevant State/Territory organisation that manages the government voucher program.
When a government voucher has been toggled ON or OFF and the ''Update & Save'' button selected, a message will appear to confirm. Once a government voucher is enabled, it can be applied against your organisation's registration fees when a participant is registering. Turning the voucher "OFF" will deactivate the ability for a participant to redeem a government sporting voucher at your organisation. You can specify if a government voucher can be used for registration to your Competitions, and/or Local Programs, and Shared Programs.
Voucher Reporting
Vouchers that have been applied by registrants will appear in the Transaction Report and the Government Vouchers Report. Information from the Government Voucher Report can be used to redeem Government Vouchers via the appropriate Government portal.
During the Payment & Summary step of the registration process, a participant selects that they have a government voucher:
and then selects and enters the details of the available government voucher. The appropriate discount is then applied to the fees payable: