Applicable to: Participants and parents/guardians of registered participants
Applicable Sports: All Sports
Overview
Refund policies and decisions are set by your club, association, or sport — not by PlayHQ. PlayHQ processes the payment on their behalf, but doesn't decide who is eligible for a refund or manage the request.
The process below is the same for every sport, except Rugby Canada, which has its own process (see the Rugby Canada section below).
Checking your invoice
Before you request a refund, check your invoice or receipt to see exactly what you paid for. This tells you who you need to contact.
Your invoice may include a combination of:
- A club fee
- An association fee
- A state or national membership/affiliation fee
- A PlayHQ transaction fee
You can find your invoice in your PlayHQ account, or in the confirmation email you received when you registered.
Requesting a refund from your club or association
Always start here, regardless of what your invoice shows.
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Contact your club or association
Get in touch with the club or association you registered with — their contact details are usually on their PlayHQ organisation page or website.
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Explain your request
Let them know you'd like to request a refund and why. Club and association fees are paid directly to them, so they'll process this part of your refund and can explain their refund policy.
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Ask about any other fees on your invoice
If your invoice also includes a state or national membership/affiliation fee, your club or association will let you know if this needs to be handled separately — see the next section.
Requesting a refund for state or national membership fees
Some registrations include a membership or affiliation fee that goes to your sport's state or national body, rather than your club or association.
If your invoice includes one of these fees and you haven't already resolved it with your club or association, contact your sport's support team to have this part of your request reviewed.
The PlayHQ transaction fee
The PlayHQ transaction fee is not refundable, regardless of your sport or the outcome of your refund request for other fees.
Rugby Canada refund process
If you're registered through Rugby Canada, you can request a refund via your profile. Follow the steps in the support article here.
Frequently asked questions
Who do I contact to request a refund?
Start with your club or association. They handle club and association fees directly, and will let you know if part of your request needs to go to your sport's support team.
Can PlayHQ process my refund for me?
No. PlayHQ processes payments on behalf of clubs, associations, and sports, but refund decisions are made by them. Your club or association is always the first point of contact.
Is the PlayHQ transaction fee refundable?
No, the PlayHQ transaction fee is non-refundable in all cases.
What if I'm not sure what fees I paid?
Check your invoice or registration confirmation email — it will break down exactly what you paid for (club, association, membership/affiliation, and transaction fees).
Does this process apply to my sport?
Yes, this process applies to all sports on PlayHQ, except Rugby Canada, which has its own refund process.
I'm not sure who to contact — what do I do?
Visit Contact your sport's support team and select your sport for guidance.