Applicable to: Participants

Application(s): Public Portal, Mobile Apps

Applicable Sports: Rugby Canada, Basketball England

This article describes how a parent or participant can request a refund in Rugby Canada or Basketball England for a registration fee through their PlayHQ profile.

This article will cover the following:

1. How a participant can request a refund 
2. What happens once a refund is requested 

Important: Processing refunds through PlayHQ is currently only available to participants in Rugby Canada and Basketball England. 

For sports in other regions, clubs and associations are responsible for processing participant fee refunds outside of the PlayHQ platform.

For refunds relating to state or national governing body fees, please contact your relevant sporting organisation via PlayHQ Contact Us.

Related articles:

• Reviewing and actioning participant refund requests

Steps to Request a Refund

1. Go to playhq.com and log in to your account.
2. Navigate to Registration History from the top menu of your profile.

3. Locate the registration you'd like a refund for, then select the + button on the right-hand side of the registration.

4. Select Actions, then choose Request Refund.

5. Follow the prompts to complete your refund request.

What Happens Next?

You will receive a confirmation email of your requested refund. The outcome of your refund request will depend on when it is submitted and whether you have participated in any games.

Automatic Refund

Important: Automatic Refunds are only available in Rugby Canada. All refunds in Basketball England will be submitted for manual review. 

If both of the following apply, your refund will be processed automatically and your registration will be cancelled:

• Your refund is requested within 14 days of your registration date
• You have not played any games

Refund Requires Approval

In Rugby Canada if either of the following apply, your refund request will need to be reviewed and approved by your club, province, and Rugby Canada before it is processed:

• Your refund is requested more than 14 days after your registration date
• You have played one or more games

Each organisation will determine whether a partial or full refund is applicable.

In Basketball England, all refunds require manual approval by each organisation you have paid fees to. Please allow some time for the refunds to be reviewed by your club, league and Basketball England. 

Please note: If your refund is approved, it will be approved by different organisations at different stages meaning you will get your refund in portions.