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Welcome to our Support Centre

Reset your PlayHQ Admin password

Applicable to: Club, Association and Administrative Body Administrators
Application(s): Admin Portal > Login


This article will cover the following:

  1. How to reset your PlayHQ Admin Portal password

Related articles:

If you have forgotten your password for the PlayHQ Admin Portal, you can easily reset it to re-gain access to your administrator account. This article guides you through the steps to reset your password.

Administrator Account Note

Your PlayHQ account is used for both administrator access and participant registration. Resetting your Admin Portal password will also update your login details if you use the same account for registering yourself, a team, or family members/dependants.

Reset your password via the Admin Portal

  1. Access the password reset page

    You can initiate the password reset process in two ways:

    • From the Admin Portal login page, click the Can't log in? link

    • Go to the public password reset page

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  2. Enter your email address

    On the password reset page:

    • Enter the email address associated with your administrator account
    • Click the Send recovery link button

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  3. Check your email

    PlayHQ will send a password reset email to the address you provided. Open the email and click the Reset my password button.

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  4. Create a new password

    Enter your new password, ensuring it meets the requirements listed below. Click Update password to save your changes.

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Success!

Your password has been updated. You can now log in to the Admin Portal using your new password. Your previous password will no longer work.

Password Requirements

For security reasons, your PlayHQ password must meet the following requirements:

  • Be at least 8 characters
  • Include at least 1 uppercase letter (A-Z)
  • Include at least 1 special character (excluding + or =)
  • Include at least 1 number (0-9)

Password Reset Link Expiry

The password reset link sent to your email is only valid for a limited time. If the link has expired, you will need to restart the password reset process.