Applicable to: Sports Governing Bodies (Tenants), Association and Club Administrators
Application(s): Admin Portal > My Organisation > Overview > Payments
This article will cover the following:
- How to add multiple bank accounts within the Admin Portal
- Directing fees to specific bank accounts
Related articles:
Managing multiple bank accounts
Some organisations use multiple bank accounts to manage their finances. For example:
- A single club operating as separate entities (e.g. Juniors, Senior Men, Senior Women), each with their own bank account
- When certain fees need to go directly to a third-party bank account
- For better financial reconciliation of different income streams
PlayHQ's multi-bank account feature allows your organisation to use up to 5 different bank accounts while maintaining a single organisation structure for participants.
Important Note: Before you can set up multiple bank accounts, your sport's support team must enable this feature for your organisation. This is not automatically switched on, and clubs/associations cannot enable it themselves.
Enabling multiple bank accounts
Please contact your sport's support team to request an additional bank account be set-up for your organisation.
For sports governing bodies, please note:
- Once you enable multi-bank accounts for an organisation, you cannot disable it later
- If an organisation has set up more than one bank account, you cannot switch off the feature
- You can upgrade the number of allowed accounts (e.g. from 1 to 3), but you cannot downgrade
A member of a sport's support team can follow these steps to enable multiple bank accounts for an organisation:
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Navigate to Organisation Settings
Go to the Settings > Organisations list in the Admin Portal
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Select the organisation
Find and select View to go to the organisation you want to enable multiple bank accounts for
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Enable the feature
Toggle on 'Enable multiple bank accounts for this organisation'
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Set the account limit
Select the number of bank accounts that the organisation can set up (between 2 and 5)
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Save changes
Click the Save button to apply these settings
Adding additional bank accounts
Once the multi-bank account feature has been enabled for your organisation, you can add additional bank accounts:
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Access Payment Settings
Navigate to My Organisation > Overview > Payments in the Admin Portal
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Add a new bank account
Click the Add Bank Account button
Note: This button will be disabled (greyed out) once you reach the limit set by your tenant organisation
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Complete the payment onboarding form
Follow the prompts to connect your additional bank account
Assigning nicknames to bank accounts
To make it easier to identify each bank account, you can assign nicknames:
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Access Payment Settings
Navigate to My Organisation > Overview > Payments in the Admin Portal
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Edit the nickname
Click the edit icon next to an existing bank account
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Enter a descriptive nickname
Examples: "Juniors", "Masters", "Senior W Fees", etc.
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Save the changes
Click the Save button to apply the new nickname
Processing fees to specific bank accounts
Once you have multiple bank accounts set up, you can direct different fees to specific bank accounts:
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Create or edit fees
When setting registration or product fees, you'll now see a bank account selection option for every fee type
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Select the appropriate bank account
Choose which bank account should receive these specific fees
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Save your changes
Confirm your selection by saving the fee settings on a given page
Reporting on transactions to specific bank accounts
With the multi-bank account feature enabled, you can track which fees went to which bank account:
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Access Financial Reports
Navigate to the Financial tab in the Reports section of the Admin Portal
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View transaction reports
The transaction and payout report will now show which bank account received each payment