Applicable to: Parents and Participants
Application(s): PlayHQ Mobile App > Profile > Notifications
Applicable to: All PlayHQ Mobile Apps
This article will cover the following:
- Setting up live game reminders
- Alerts to team schedule changes
- Enabling registration and payment alerts
- Managing communication notifications
Related articles:
- How to sync fixtures with your phone calendar
- How to get directions to match venues
- How to set or update player availability for upcoming matches
Overview
Push notifications help you stay on top of everything that matters for your team — from kick-off times to last-minute venue changes — without you having to check the app constantly.
Push notifications cover four areas: live game updates, team schedule changes, registration and payment alerts, and club or association news. You can turn each category on or off individually, so you only get the notifications that are useful to you.
💡 Tip: This is fully self-service Associations and clubs don't need to schedule, configure, or send these notifications. Every reminder is generated automatically by PlayHQ as soon as you turn on the relevant notification category in your own app settings — there's nothing for your club or association to set up on their end.
What you'll achieve
Configure smart reminders that help you prepare for matches, meet registration deadlines, receive important news from your club or association, and follow games that matter to you without overwhelming your phone with notifications.
Before you begin
Ensure you have any PlayHQ mobile app installed and are logged into your account with at least one profile in your account holding an active team registration.
Setting up notifications or reminders
- Tap the Profile icon in the top right-hand corner.
- Scroll down to the Notifications section.
- Personalise the push notifications which you would like to receive to your mobile device. These include:
- Live Game Updates to receive an alert when games that matter most to you are about to start, so you can follow the action!
- Team Schedule Updates to receive alerts about venue changes, time adjustments, and cancellations. You will receive a notification if changes to your team schedule occur within 10 days of an upcoming game.
- Registration Reminders to be alerted when your club has opened registrations for the upcoming season, so you don’t miss out.
- New Posts Reminders to know when your clubs or association has shared important news updates to your Activity Feed
If you encounter issues
- Too many notifications? Review your settings and disable categories that aren't of interest. You can modify your preferences anytime through the app settings.
- Missing important reminders? Check that PlayHQ has notification permissions enabled in your phone's main settings, else turn on "Allow Notifications" for the app. Check that you are still logged in to the PlayHQ mobile app so you receive notifications.
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Frequently asked questions
Do clubs or associations need to schedule or set up these notifications?
No. Notifications are generated automatically by PlayHQ based on each parent or participant's own settings in the app. Clubs and associations don't need to schedule, trigger, or configure anything — there's no admin-side setup involved.
What permissions do I need to receive these reminders?
None beyond having the app installed, being logged in, and enabling notification permissions on your device. This is entirely self-managed within your own profile.
Can I change my notification preferences at any time?
Yes. You can turn any category on or off whenever you like from Profile > Notifications.
Why am I not receiving reminders even though I've turned them on?
This is usually a device-level permissions issue or a logged-out app. Check your phone's system notification settings for PlayHQ, and confirm you're still logged in.
Do I need an active team registration to receive these notifications?
Yes. At least one profile on your account needs an active team registration for game and schedule-related reminders to apply.