Merchandise: Create and Manage Products

This article describes how to create, update, and delete merchandise products.


The Merchandise area allows organisations to create and manage products. These products can be purchased by participants registering to competitions and programs or by teams registering to a competition. 

Merchandise may include:

  • Playing uniforms (jerseys and socks)
  • Sporting equipment (bats and balls)
  • Accessories (drink bottles, bags)
  • Program packs (Auskick, Cricket Blast)


Manage Merchandise

Products can be added by organisations in the Merchandise area.

To view existing products or to add a new product, click MerchandiseProducts.

Reports for merchandise

The Orders Report can be used to track orders and the Transaction Report can be used to display purchases.

Create a Product

To create a product, click the Add Product button and complete the options appropriate to the product. Learn more about each area below.





1 Product Name Enter the product name.  (Limit of 100 characters)
2 Description Enter a description that will display beneath the product name on registration forms where the product has been added.  (Limit of 140 characters)
3 Product Active Active products can be added to registration forms and will display on the Merchandise Products page.  Inactive products cannot be added to registration forms and will not display to participants during the registration process.  Inactive products can be viewed by an administrator by selecting ''inactive'' from the filter on the Merchandise  Products page.
4 Images You can upload an image/s of the product. Best results are achieved with an uploaded square image, file size under 1MB in JPEG or PNG format.
5 Product Type Products will either be single products or will contain multiple variations such as size and/or colour. Switching between variations and a single product will remove additional variations.
6 Category Title

Allows for the creation of variants of a product to cater for example to various colour and size options of a product. A participant will make their selection according to the options created.

The amount must be over one dollar (AUD).

Optional - Stock Keeping Unit (SKU).  The SKU will display on the transaction report and can be used to assist with inventory management

If a product or variation is marked as 'Available' it will be available for purchase on registration forms.  If the 'Available' box is unchecked for a product or variation, the product will display as unavailable on registration forms.

7 Fulfilment Determines how this product will be fulfilled to the participant. The 'Fulfilment Partner' is only available to admin body administrators.
8 Custom Fields Configure to allow a participant to customise the product they will order.
9 Create Product Select the 'Create Product' button to save and create the product.


After configuring the new product, ensure that you select Save to create the product.


Creating custom fields

Custom fields are useful for capturing product customisations, such as a name to be printed on a jersey, and can be applied to the overall product or to a specific product category option.

Products can have up to five custom fields.


Creating a text box custom field

To create a text box custom field, select Add Custom Field from the product page, type a succinct Field Label that will be displayed on registration forms, select the Text Box type, and optionally select whether the custom field should be displayed and linked to an Option:


If a custom field is linked to an option, it will only be displayed if that option is selected during registration.

Finally, select Create and the custom field will appear at the bottom of your custom field list.


Creating a dropdown list custom field

To create a drop-down list custom field, select Add Custom Field from the 

product page, type a field Label, select the Dropdown List type then enter the labels of the first two dropdown options:

Each option label can be up to 50 characters in length and up to 20 options are supported.

To add additional options, select Add Option then complete the option labels.

Options can also be re-arranged using the handle on the left side of each option and dragging to a new position, and removed by selecting the rubbish bin icon on the right side of each option.

Finally, select Create and the custom field will appear at the bottom of your custom field list.


Viewing a product

Once a product has been created it will appear in the organisation's Merchandise Products list. The product name, if there are variations, price range, and the "Active" status will display here:


  Note: Inactive products can be viewed by selecting ''Inactive Products'' from the filter.  


Editing and deleting a Product 

Active and Inactive products can be edited at any time by clicking on the product's corresponding Edit button.


From the Edit Product page,  a product can be edited and subsequently saved. All product fields are able to be edited.  Updates made to a product are immediately reflected in the availability of the product to participants.

Products already sold or on a registration form

A product or variation cannot be deleted if it is being used on a registration form or it has already been purchased. To prevent the product from appearing on any registration form, a product can be made inactive.

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