PlayHQ has partnered with the fulfilment provider TPF to help administrators sell additional merchandise effortlessly. This integration allows you to offer branded products without worrying about production, inventory, or managing sales logistics.
Administrators must first opt into the Easy Merch feature. Once enabled, products will be customised with your orgaisation's logo (where available).
You can choose which products to sell by adjusting the visibility settings on each product page. This gives you complete control over what merchandise is available through registrations or your online shop. A step by step guide to set up is available below.
Earn While You Sell
With every Easy Merch sale, your organisation earns a 10% commission. These funds will be included in your regular payment schedule with PlayHQ, ensuring seamless disbursement.
Opt into 'Easy Merch'
Navigate to the Shop page via the left hand side navigation menu. The Easy Merch tab is separate from the merchandise you may already sell as part of your organisation’s existing offerings.
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Opting In
- Click the Start Selling Easy Merch! button, highlighted in yellow.
- Once selected, the Easy Merch products will automatically update to VISIBLE in both the Shop and the Registration Forms
- If needed, you can adjust these visibility settings later via the product’s corresponding Edit Page.
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Custom Branding
- The system will automatically apply your organisation’s logo to the merchandise.
- These branded products will appear in both the admin portal’s product list and the shop
- If you’d like to showcase your own photos of the merchandise, you can upload them through the product’s Edit Page for a more personalised touch
Edit Product Visibility
1.To edit the visibility of individual products enter the 'Edit' page of the product
Shop > Easy Merch > Edit
2. Once inside, scroll down to the bottom of the page and see the below settings to edit:
3. Save any changes and these will update on the public facing Shop
Check Shop Settings
Ensure your Shop tab is visible on your organisation’s PlayHQ page, go to Admin Portal > Products > Shop Settings.
Your Shop will be empty until you add products.
View Easy Merch products inside your Shop
Easy Merch will show along with any of your current merchandise on your Organisation’s public PlayHQ shop.
Selling Easy Merch Products
When a participant purchases an Easy Merch product—either during registration or through your shop—you don’t need to do anything further. TPF, our fulfillment partner, will take care of the entire process for you.
What Happens After a Purchase?
Upon purchase, TPF is notified and will handle the following:
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Logo Preparation
- TPF will create print-ready logos for your organization to be used on the merchandise.
- These logos may differ from the system-generated previews shown on the product pages.
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Product Supply
- The merchandise will be produced and prepared for shipment.
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Order Fulfillment
- The product will be shipped directly to the buyer’s provided shipping address.
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Returns & Changes
- TPF manages all returns or "change of heart" requests, ensuring a hassle-free experience for you.
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Restricted Shops
Please do not opt into EasyMerch if your organisation is using a trademarked logo from our National Sporting Organisations or Partners. Examples include, but are not limited to:
- AFL Auskick
- Cricket Blast
- Aussie Hoops
- Net Set Go
- PlayAFL
- MyHoops
Shops will be disabled by PlayHQ. Any customer orders will be cancelled.
FAQs
Who do I contact if I have my participants asking me where their 'Easy Merch' is, or if they have questions related to any Easy Merch products?
Please contact TPF directly or ask your participants to contact TPF directly via TPF Customer Support Form
I have seen an 'Easy Merch' product with my organisation's logo. I am not happy with the print quality. Who do I contact?
Please contact TPF directly via TPF Customer Support Form
How long does delivery of items take?
Standard delivery time is 10-17 business days
Can I add my own custom colours?
Currently, we are only offering base colours of white, black, grey and navy. When feedback is asked on the Easy Merch please add that you would like to add extra colours to your easy merch.
What is the delivery fee?
Currently the delivery fee is a flat rate:
$10.50 Australia
$13.50 New Zealand
Will I see the orders for 'Easy Merch' on the orders report?
Yes, these line items will be distinguished via the SKU number leading with TPF, and the fulfilment details being delivery.
What if I don't like the system generated image of my logo on the easy merch products?
This is our first iteration of the feature, and we’re actively working on enhancements. In our next phase, we plan to allow admins to upload their own product images with correctly placed logos. We’re also considering the option to add a secondary logo (e.g., an inverted colour version) to accommodate different design needs.
Please note that our fulfilment provider, TPF, will ensure that logos are print-ready when producing the actual merchandise. The logo previews you see online are for indicative purposes only, as noted on each product.
If you would like more information around your logo and images, please email - tpfsupport@playhqsupport.zendesk.com
How do I opt out of easy merch?
There is no opting out available however hiding all the easy merch products will stop them from being purchased via your shop.
I haven’t set up my payment details, can I still use the Shop?
You must set up your Organisation’s payment details before you can make your Shop visible. This allows you to receive payouts for orders made via the Shop. To update your payment details, navigate to Admin Portal > My Organisation > Payments.