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Welcome to our Support Centre

Electronic scoring browser and operating system compatibility

Applicable to: Association and Club Administrators
Application(s): Live Scoring Portal


This article will cover the following:

  1. Recommended and compatible devices and browsers for electronic scoring
  2. Unsupported browsers for electronic scoring
  3. Best practice for electronic scoring

Related articles:

Note: The electronic scoring application can also run independently of a web browser window if this is more convenient.

Web Browser & Operating System requirements

Recommended devices and browsers

PlayHQ recommends the use of the following devices and browsers with the electronic scoring application:

PC

  • Windows 10 or later
  • Intel Core i5 processor or higher
  • 8GB RAM or greater
  • Google Chrome Latest 2 versions (evergreen)

Mac

  • OS X Yosemite 10.10 or later
  • Google Chrome Latest 2 versions (evergreen)

iOS

  • iPad 5th generation (2017) or later
  • Google Chrome Latest 2 versions (evergreen)

Compatible devices and browsers

In addition to the recommended devices and browsers, the PlayHQ electronic scoring application is compatible with the following devices and browsers:

PC

Mac

iOS

  • iPhone X (2017) or later
  • Safari 10 or later

Android

Evergreen browsers

The term "evergreen" refers to browsers that are automatically upgraded to future versions, rather than being updated manually, as was the case with older browsers.

Unsupported Browsers

To protect users, PlayHQ does not support the legacy and other browsers as follows:

  • Google Chrome - prior to the latest 2 versions (evergreen)
  • Mozilla Firefox - prior to the latest 2 versions (evergreen)
  • Microsoft Edge - prior to the latest 2 versions (evergreen)
  • Apple Safari - prior to version 10
  • Internet Explorer

Some browsers, when used, will produce the following banner stating:

There's a problem with your browser

Your browser is not supported or you have private browsing switched on. Try updating to a modern browser or switch off private browsing.

Visit our support page for further information.

If you have upgraded your browser and switched from private browsing but you are still seeing the warning banner, try logging out of PlayHQ and deleting your browser cookies.

Best practice for scoring

To enable good performance, we also recommend the following steps prior to scoring a game:

  • Close all other programs / browsers running on your device
  • Close any other tabs running within your browser
  • Keep Operating System up to date
  • Connect device to charger or have a fully charged device before commencement of play
  • Ensure you are connected to a reliable WiFi or 4G connection