Applicable to: Club Administrators
Applicable to: All Sports
Application(s): Admin Portal
Why Flexible Payment Options Matter
PlayHQ offers multiple solutions to help your club provide payment flexibility while ensuring it does not affect cash flow.
This article will cover the following:
- Available payment methods in PlayHQ for registrations
- Monthly instalments in PlayHQ
- Creating Ad-Hoc Payment Requests for participants and other payments
Secure Payment Processing
PlayHQ utilises online payment gateway providers Stripe and Hyperwallet, leaders in providing secure online payment collection services. All payments are secured to the highest industry standard.
All payments made during registration will display as 'PlayHQ' on your credit card or bank statement.
Available Payment Methods for Registrations
PlayHQ accepts a variety of secure online payment methods, providing participants with flexibility:
We accept including Visa and Mastercard
If you don't have a credit or debit card: You can purchase a valid debit card (commonly known as EFTPOS, VISA, or MasterCard Debit Gift Cards) and pre-load it using cash at various retail outlets including Woolworths, Coles, and Australia Post Offices.
This service allows customers to pay with one click using stored payment details, making registration faster and easier.
Note: You must have a PayPal account to proceed with this payment option.
Participants can pay in instalments using PayPal Pay in 4. This enables you to divide eligible purchases into 4 interest-free instalments.
This option eases the financial burden of paying fees upfront while ensuring that clubs and leagues receive their full fees upfront.
For Club Admins
• Clubs and leagues will receive the full registration fee from PayPal via the next disbursement
For those who have credit and debit card information stored in Apple or Google, we offer the ability to pay via these accounts without entering card details.
Please note: Apple Pay appears only when using a Safari web browser.
Payment Instalments
Payment instalments allow participants to spread their club registration fees across multiple monthly payments rather than paying the full amount upfront. A deposit is collected at the time of registration, with the remaining balance automatically charged in equal monthly instalments.
Governing body, association fees, merchandise, and the platform service fee are always collected upfront. Only the club fee component is eligible for splitting across instalments.
This feature is currently only available on Participant to Club and Participant to Club Team registration forms.
To set this up, go to Admin Portal > Competitions > Registration Forms > Payments, toggle Allow payment instalments on, set your final payment due date, and choose your deposit percentage. Learn more about setting up payment instalments →
Creating Payment Requests
Administrators in PlayHQ can easily initiate payment requests, enabling payments to be made directly without the need for registration. This feature is perfect for collecting game fees, forfeit fees, interleague fees, tournament fees, event payments, and incident fines, where immediate payment is required.
How to create a payment request
- Log in to the Admin Portal
- Navigate to Shop
- Select Payment Requests
- Click on Add Payment Request
- Fill out the Payment Request details, including:
- Purpose of the Payment Request*
- Description
- Due Date
- Amount*
- Choose visibility: Visible or Hidden
After creation, all active payment requests will be displayed in list format.
How to distribute the payment request
- To distribute the payment request to a participant, a unique payment request URL is generated and accessible once the Payment request is created, as well as from the Payment Request list
- Simply copy this link and distribute it through your organization's preferred communication channel
How to run a report
To view details for each payment request:
- Navigate to Shop Orders
- Generate an Orders Report to track or report on payment requests
- Alternatively, run a Transaction Report to list all purchases associated with payment requests
Payment and summary page for a Participant
When participants click the unique URL sent for a payment request, they'll be directed to the Payment Request Summary page where they can view details and complete their payment.