Enable online payments for your organisation

Applicable to: Association and Club Administrators
Application(s): Admin Portal > My Organisation > Overview > Payments


This article will cover the following:

  1. Understanding online payments in PlayHQ
  2. What you'll need before starting
  3. Setting up payment details

Related articles:

Resources:

Understanding online payments in PlayHQ

Setting up payment details allows your organisation to accept online payments through PlayHQ.

PlayHQ has an extensive range of payment methods that offer greater flexibility to pay for registrations, merchandise, take one-off payment requests and sell products in your online shop.

All payments will be directed to your nominated bank account/s. For more details about available payment methods and the benefits of online payments, see our information sheet.

What you'll need before starting

Required information

Before you begin, make sure you have:

  • Your organisation's contact details
  • Your organisation's financial details including bank account details, GST status, and ABN (Australian organisations) or NZBN (New Zealand organisations)
  • An electronic copy of the driver's licence or passport of the authorised representative

Documentation requirements

Any documentation uploaded must meet these specifications:

  • Entire document is captured
  • Image is in colour
  • Flash is not used
  • Image is free of reflection
  • Image is correctly orientated
  • File is a JPEG or PNG (smaller than 5MB)

Setting up payment details for your organisation

Important

Make sure all uploaded files comply with the file specifications mentioned above. Failure to do so may delay the availability of taking online payments.

Follow these steps to set up payment details for your organisation:

  1. Access Payment Settings

    Open the Payments tab from the My Organisation > Overview page of the Admin Portal.

  2. Start the Setup Process

    Click Submit Payment Details to start your payment onboarding form.

  3. Enter Organisation Details

    Complete all required information, including whether the organisation is registered for GST.

  4. Provide Business Registration Details

    Select if your organisation has an ABN (Australian region organisations) or NZBN (New Zealand region organisations).

    If Yes, enter the ABN or NZBN and Registered Business Name exactly as it appears on your organisation's certification.

    If No, continue to the next section.

  5. Add Bank Account Information

    Enter your Nominated Bank Account Details including a nickname for your bank account (note: a BSB is required for Australian region organisation bank accounts).

    Bank account details form

  6. Enter Authorised Representative Details

    Provide details of the Authorised Organisation Representative

  7. Upload Photo Identification

    Select Driver's Licence or Passport and follow the instructions to upload proof of identity for your authorised representative.

    For Passport: The image must show the passport details and photo page

    Passport upload

    For Driver's Licence: Upload images of both the front and back as separate files

    Driver's licence upload

  8. Accept Terms and Conditions

    Read and accept all of the Terms and Conditions, including the Privacy Policy.

  9. Submit Your Application

    Once all mandatory fields are complete, the Submit button will be enabled. Click Submit to finalise your payment onboarding form.

    Submit button

Making changes after submission

If you need to change account or bank details after submission, please submit a support request.

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