Enable online payments and updating bank details

Applicable to: Association and Club Administrators
Application(s): Admin Portal > My Organisation > Overview > Payments


This article will cover the following:

  1. Understanding online payments in PlayHQ
  2. What you'll need before starting
  3. Setting up payment details

Related articles:

Resources:


Understanding online payments in PlayHQ

Setting up payment details allows your organisation to accept online payments through PlayHQ.

PlayHQ has an extensive range of payment methods that offer greater flexibility to pay for registrations, merchandise, take one-off payment requests and sell products in your online shop.

All payments will be directed to your nominated bank account/s. For more details about available payment methods and the benefits of online payments, see our information sheet.

What you'll need before starting

Required information

Before you begin, make sure you have:

  • Your organisation's contact details
  • Your organisation's financial details including bank account details, GST status, and ABN (Australian organisations) or NZBN (New Zealand organisations)

Setting up payment details for your organisation

Important

Ensure all information matches your official organisation documents exactly. Incorrect details will delay your payment setup.

Follow these steps to set up payment details for your organisation:

  1. Access Payment Settings

    Open the Payments tab from the My Organisation > Overview page of the Admin Portal.

  2. Start the Setup Process

    Click Submit Payment Details to start your payment onboarding form.

  3. Enter Organisation Details

    Complete all required information.

    Screenshot 2025-06-19 at 11.16.49 am.png

  4. Provide Business Registration Details

    Select if your organisation has an ABN (Australian region organisations) or NZBN (New Zealand region organisations).

    If Yes, enter the ABN or NZBN and Registered Business Name exactly as it appears on your organisation's certification.

    If No, continue to the next section.

  5. Add Bank Account Information

    Enter your Nominated Bank Account Details including a nickname for your bank account (note: a BSB is required for Australian region organisation bank accounts).

    Bank account details form

  6. Enter Authorised Representative Details

    Provide details of the Authorised Organisation Representative

  7. Accept Terms and Conditions

    Read and accept all of the Terms and Conditions, including the Privacy Policy.

  8. Submit Your Application

    Once all mandatory fields are complete, the Submit button will be enabled. Click Submit to finalise your payment onboarding form.

Managing your payment setup

Need to make changes to your payment details or having issues? Here are the most common scenarios:

Changing my organisation's bank details connected to PlayHQ

If you would like to change the bank details that you currently receive payments from PlayHQ, contact your sport's support team who can assist with this process.

Please ensure you include the below information when submitting your support request or email:

  1. Your organisation name in PlayHQ
  2. Your name and role at your organisation
  3. Your organisations current bank details
  4. Your organisations new bank details you would like to change to
  5. Your reason for changing bank details
  6. A copy of a bank statement with your organisations name on it and confirms your new bank details, or another document from your bank which includes your organisation name and confirms your new bank details on the document.
Payouts are not being received to my organisation's nominated bank account

If your organisation is not receiving any payouts to your bank account from PlayHQ's payment gateway, contact your sport's support team who can assist with this process.

Please ensure you include the below information when submitting your support request or email:

  1. Your organisation name in PlayHQ
  2. Your name and role at your organisation
  3. When was the last date you received a payout from PlayHQ's payment gateway? Or have you never received any payouts from PlayHQ's payment gateway?
  4. Your organisation current bank details (so we can check these are accurate in PlayHQ payment gateway)
For all other payment gateway queries

Please contact your sport's support team who can assist with this process.

Visit the Contact Us page and select your sport to find their preferred contact method.

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