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Accepting an invitation to the PlayHQ Admin Portal

Applicable to:Association and Club Administrators
Application(s): Admin Portal


This article will cover the following:

  1. What to expect when you receive an administrator invitation
  2. How to accept your invitation and set up your account
  3. Accessing the PlayHQ Admin Portal for the first time
  4. Managing multiple organisation access

Related articles:

Welcome to PlayHQ

Congratulations on being invited to become a PlayHQ administrator! This article will guide you through the process of accepting your invitation and getting started with the PlayHQ Admin Portal.

Before you start

As a PlayHQ administrator, you'll be able to help manage your organisation using the Admin Portal. The specific tasks you can perform will depend on the administrator role you've been assigned.

Your Administrator Invitation

When someone invites you to be an administrator for their organisation, you'll receive an email invitation. The email will include "Your PlayHQ admin account is ready" along with details to login using a temporary password.

Important

Your invitation link will expire after 30 days. If you don't accept the invitation within this timeframe, you'll need to ask the organisation to send you a new invitation or contact PlayHQ Support.

Accepting Your Invitation

New to PlayHQ Existing PlayHQ Users

If this is your first time using PlayHQ, follow these steps:

  1. Open the invitation email

    Find the email with the subject line Welcome to PlayHQ!

  2. Click the invitation link

    Select the organisation invitation link in the email

  3. Set up your account

    On the webpage that opens, enter your username (email address) and temporary password shared from your invitation email to create your PlayHQ Admin Account. Then set a unique and secure password that you'll remember, to login with from now on.

Once you complete these steps, your PlayHQ Admin Account will be created, and you'll have administrator access to the organisation that invited you.

Accessing the Admin Portal

After accepting your invitation, follow these steps to access the PlayHQ Admin Portal:

  1. Go to the Admin Portal

    Visit your sport's Admin Portal link in your web browser (e.g. afl.playhq.com, bv.playhq.com, ca.playhq.com, etc).

  2. Log in to your account

    Enter your email address (the one the invitation was sent to). Enter the password you created when setting up your account.

  3. Select your organisation

    If you have access to multiple organisations, select the appropriate one from the Using as dropdown menu at the top of the page

One Account, Multiple Roles

Your PlayHQ Account can be used for both:

  • Administrator access to your organisation(s)
  • Personal registrations or managing your family members/dependants as a participant

There's no need to create separate accounts for these different roles.

Logging Out Securely

When you're finished using the Admin Portal, especially on a shared or public computer, always log out:

  1. Click your name

    Select your name in the lower-left corner of the PlayHQ Admin Portal menu

  2. Select Log out

    Click the Log out option from the menu

Security: Best Practices

When using a shared or public computer:

  • Always log out when you've finished
  • Don't allow the browser to save your password
  • Consider clearing your browser history and cookies after your session

Getting Started as an Administrator

Now that you have access to the PlayHQ Admin Portal, here are some suggested next steps:

  • Explore the different sections of the Admin Portal
  • Learn about your specific administrator role and its permissions
  • Review the related articles in the Get Started section of the PlayHQ Support Site for more detailed information about using PlayHQ

 

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