The participant profile accessed in the PlayHQ Admin portal displays information that was provided by the participant when creating an account and completing their registration.

Participant's profile

There are several sections in a participant's profile. The sections below describe each one.

Note that you cannot change participant information – only participants can update their details by logging into their PlayHQ Profile Account and/or undertaking a registration. You may only view the details of participants that have registered to your organisation. Administrators can however edit the responses to Custom Fields (questions) provided by the participant.

To view a participant's profile select the 'View' button from the participant's list within a season or by searching for a participant from your organisation.

 

The 'Registration History' tab

Select the registration history tab when viewing the participant's profile. This section contains the record for each registration completed to your organisation by the participant (or their parent/guardian). Each registration record contains specific details that the participant, or guardian provided during that registration, including:

  • The role the participant registered for
  • The date the participant registered
  • The Organisation / Competition / Season the participant registered to
  • The Date of Birth, Gender, and, if the participant was under 18 years of age, school details provided

Participant responses to Custom Fields can be viewed and if required edited in this same section:

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Note: An administrator can Cancel a registration if required.

 

The 'Membership' tab

Select the membership tab. This section contains the overall status of the participant's relevant sports membership licence, as well as a line item for each membership licence the participant has purchased. Each line item contains the date of purchase, start date, and end date of the licence.

 

The 'About' section

On the right-hand side of the participant's profile, an 'About' section will be visible. This section contains the following details about the participant:

  • First and Last name
  • Home phone number
  • Date of birth
  • Gender
  • Preferred name
  • Address
  • Privacy Settings: Public - indicates that the participants' name appears on public game centres. Private - indicates that the participants' name will be hidden on public game centres.
  • "Account managed by" Name is displayed if the participant has been registered as a dependant by their parent/carer.
  • Email address - shows only if the participant is the account holder
  • Mobile phone number - shows only if the participant is the account holder

 

The 'Additional Details' section

Underneath the About section on the right-hand side, the Additional Details section displays. to view the details in this section, click the down arrowhead. This section contains the following:

 

 

The 'Parent/Guardian' section

Underneath the Additional Details section on the right-hand side, the Parent/Guardian section displays only if the participant is a dependant. To view the details in this section, click the down arrowhead. If this section displays, it will contain the following details of the responsible parent/guardian:

 

 

The 'Emergency Contact' section

The Emergency Contact section displays on the right-hand side. It will need to be expanded by clicking on the down arrowhead. It contains the following:

 

The 'Coaching Accreditation' section

The Coaching Accreditation section displays on the right-hand side only if the participant has registered as a Coach. To view the details in this section, click the down arrowhead. If this section displays, it will contain the following details:

 

The 'Working with Children (WWC)' section

The Working with Children section displays on the right-hand side only if the participant has provided these details from registration as a Coach or Team Manager. To view the details in this section, click the down arrowhead. If this section displays, it will contain the following details:

 

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