Editing the primary account holder

The PlayHQ platform is set up so you can view a child or dependant's account which is linked to the primary account holder. 

In the instance that you have set up a child/dependant as the primary account holder in error, the following two scenarios are available to you:

The child/dependant's registration is not yet complete

If you have only set up a PlayHQ Profile Account and not yet completed a registration, you should simply change the name of the person within the profile account to be that of the responsible person (a parent/legal carer), then proceed with completing the registration for your child/dependant ensuring that you register them as a new family member/dependant. 

Registration has been completed

If a registration has been completed, the system is currently unable to change which account is marked as the primary account holder, however, this functionality is planned to be added in the future. 

In the meantime, you can ignore that the child/dependant account is marked as the primary account holder and continue with registering any additional linked family members.


Please contact your organisation's administrator or ask a question to the PlayHQ Support team.


If you need to edit any other information contained within a PlayHQ profile you can find more information here.


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