The following scenarios may prompt you to enquire about obtaining a refund:

  • registering to the wrong club or association
  • cancellation of a team registration
  • double-charge of a registration fee

Registered to the wrong club or association

Please check the payment itemised on the Tax Invoice receipt that is emailed to the account holder immediately after a successful registration. If your receipt shows a Club and Association payment component, you will need to contact both organisations to request a refund as the amount that has been paid is dispersed to each entity at the point of payment. Otherwise, you only need to contact the Club or Association that you have registered to and to whom full payment has been made.

Your club or association will also be able to mark your incorrect registration as 'cancelled'.

If your registration included the Basketball Victoria Annual Participant License fee, you will not need to arrange for this to be refunded as it will automatically be applied when you complete your correct registration (pending the 365-day BV license fee has not expired).

Please review the Basketball Victoria Terms & Conditions of Participation for further information about Basketball Victoria's refund policy.

Note: Each organisation may have its own Refund Policy.

 

Refund of a team registration

If your team requires a refund, you will typically need to contact the Association/League/Tournament that hosts the competition to enquire about a refund.

Note: Each organisation may have its own Refund Policy.

 

Double-charge of a fee

Please submit a support request if you believe that there has been a possible system error that has affected payment and include your receipt/s or screenshots of the double-charge from your bank account available. Include all relevant details - more details are helpful.

If you have been double-charged, you will also need to contact the club and/or association as well as Basketball Victoria to arrange for a refund of each of the amounts that will have already been dispersed to each organisation.

 

If you are unsure about how to arrange for a refund, please submit a support ticket. 

 

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