One of the most common support questions we receive is that aspects of PlayHQ aren't operating like it should. With PlayHQ system updates happening regularly, combined with cached browser history (preloaded versions of websites you've visited), this is often the root of the issue.
Fortunately, the solution to this common question is quite easy to action. Simply refresh the browser and clear your cache. The below will guide you on how to do just that with each of PlayHQ's supported browsers.
Supported Browsers
PlayHQ supports the following web browsers. It's important to ensure that your device has the latest browser version installed. If you have a choice, we recommend using Chrome.
| Browser | Version | |
|---|---|---|
 |
Google Chrome | Latest 2 versions (evergreen) |
 |
Mozilla Firefox | Latest 2 versions (evergreen) |
 |
Microsoft Edge | Latest 2 versions (evergreen) |
 |
Apple Safari | Versions 10 and above |
Why do I need to hard refresh my browser cache?
Although storing pages to the browsers cache makes loading pages faster, it can mean that changes made to PlayHQ aren't always visible until you perform a hard refresh. Not having the most up-to date version of PlayHQ can be problematic when performing some tasks.
How to hard refresh browser and clear cache if you're using Chrome.
Chrome and Windows:
To hard refresh on Google Chrome on Windows, there are two ways you can do it:
Hold down Ctrl and click the Reload button.
Or Hold down Ctrl and press F5.
Chrome and Mac:
To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
Hold down Shift and click the Reload button.
Or Hold down Command, Shift and click the ‘R’ key.
How to hard refresh browser and clear cache if you're using Firefox.
Firefox and Windows:
To hard refresh on Firefox on Windows, there are also two easy hotkey commands you can use:
Hold down Ctrl, Shift and the ‘R’ key.
Or Hold down Ctrl and press F5.
Firefox and Mac:
To hard refresh on Firefox on Mac, there are also two easy key combinations that you can use:
Hold down Command, Shift and the ‘R’ key.
Or Hold down Shift and press the reload button.
How to hard refresh browser and clear cache if you're using Safari.
Mac:
To hard refresh safari, there is one simple way to do it.
Hold down the option and command key then press the ‘E’ key.
How to hard refresh browser and clear cache if you're using Microsoft Edge.
Windows:
To hard refresh on Microsoft Edge on Windows or Linux Operating System
Hold Ctrl (Control) + Fn + F5 on your keyboard.
Alternatively, hold Ctrl (Control) on your keyboard while clicking the Refresh button in Microsoft Edge.
To clear cache on Microsoft Edge on Windows or Linux Operating System.
Step 1: Hold Ctrl (Control) + Shift + Delete on your keyboard.
Step 2: A new Window opens. Select the option “Privacy, Search and Services”.
Step 3: Confirm your selection by clicking on the “Clear now” button.
How to hard refresh browser and clear cache if you're using a Mobile or Tablet device.
For mobile and tablet devices, we recommend first logging out of PlayHQ before performing a hard refresh and cache clear.
The below illustrates how to hard refresh and clear the cache on Chrome and Safari mobile/tablet applications. This process will slightly differ on various devices and for Firefox and Microsoft Edge applications, we recommend using a search engine to discover the exact process for your device and browser/application. For example, search "How to hard refresh and clear cache on Firefox when using iPhone", this should help you find the correct process.
How to hard refresh browser and clear cache if you're using Google Chrome on an Android device.
Note: This might not be exact due to regular application updates.
How to hard refresh browser and clear cache if you're using Safari on an Apple device.
Note: This might not be exact due to regular application updates.
Once you've hard refreshed and cleared the cache, log back into PlayHQ and it should be all systems go.