If you have access to the device the game was originally started on you can use this device to reset the game.
If you do not have access to the device you can take over the game on a new device by following these steps
As a last resort if you do not wish to activate the device take over and if you do not have access to the original device the game was started on you will need to delete the game from the administration portal, and re-add the game to the fixture. Note: Before deleting the game please ensure you take note of any line-up information already entered, as this will be lost upon deletion and need to be re-added back into the new game.
How do I change devices during a game?
Click here for more information on device takeover
How do I add players who are not in the line-up or roster?
Only players who are allocated to a team or added to the line-up in the admin portal will appear on the device. You can add fill-in players to a game by following these steps, however please note this record does not link or connect to any existing PlayHQ profile. If you wish to replace a fill-in record with a players actual record at a later date you can do so by following these steps. Please note Fill-Ins can not be added on AFL e-score games as all players must be registered to the team, or have a valid season or game permit.
How do I add an event (point/goal/foal etc) to a team rather then an individual?
If you are not sure who the event should be attributed to or it is a team found/score/rushed behind, you can allocate the event to the team by simply selecting the event and then selecting the team name (the same way you would a players name) above the listed players
When will results appear on playhq.com? Are scores shown live?
If the device you are using to e-score is connected to the internet the scores will automatically be sent to playhq.com in real time, allowing supporters to see results live. For more information on live scoring click here.
If the device is not connected to the internet you will still be able to use e-scoring and the games will be synced to playhq.com as soon as the device comes back online.
After ending the game, this has moved into the completed section on my e-scoring device but results haven't appeared on playhq.com?
If the device you are using to e-score is connected to the internet the scores will automatically be sent to playhq.com in real time, allowing supporters to see results live.
However if you do see a game which has been completed on your e-scoring device but is appearing as pending in the Admin Portal and on playhq.com, click the refresh button on the e-scoring device and then check if these game results now appear.
