This article covers some of the most common E-score questions or trouble shooting tips. For more information on loading games on to devices, scoring a game for your sport or submitting a game result see our e-score support content
A game has been started on an e-score device, however it was to early. How can we restart the game on a different device?
If you have access to the device the game was originally started on you can use this device to reset the game. If you do not have access to the original device the game was started on you will need to delete the game from the administration portal, and re-add the game to the fixture. Note: Before deleting the game please ensure you take note of any line-up information already entered, as this will be lost upon deletion and need to be re-added back into the new game.
How do I change devices during a game?
PlayHQ is currently working on the ability to take over from a different device and this feature will be made available shortly. In the mean time you will need to use the above method.
How do I add players who are not in the line-up or roster?
Only players who are allocated to a team or added to the line-up in the admin portal will appear on the device. You can add fill-in players to a game by following these steps, however please note this record does not link or connect to any existing PlayHQ profile. If you wish to replace a fill-in record with a players actual record at a later date you can do so by following these steps. Please note Fill-Ins can not be added on AFL e-score games as all players must be registered to the team, or have a valid season or game permit.
When will results appear on playhq.com? Are scores shown live?
If the device you are using to e-score is connected to the internet the scores will automatically be sent to playhq.com in real time, allowing supporters to see results live. For more information on live scoring click here.
If the device is not connected to the internet you will still be able to use e-scoring and the games will be synced to playhq.com as soon as the device comes back online.
How do I add an event (point/goal/foal etc) to a team rather then an individual?
If you are not sure who the event should be attributed to or it is a team found/score/rushed behind, you can allocate the event to the team by simply selecting the event and then selecting the team name (the same way you would a players name) above the listed players