Applicable to: Association and Club Administrators, Team Managers, Scorers
Application(s): Electronic Scoring Application (score.playhq.com)
This article will cover the following:
- Live scoring indicators and game statuses
- Offline scoring indicators and game statuses
- Using the refresh button to re-attempt to synchronise game results
Related articles:
Overview
Families and friends can follow games in real-time with live scoring. Clubs can also reduce administration by having results finalised at the end of each game.
Scores synchronise in real-time when scoring with PlayHQ Electronic Scoring if the device is online. Live indicators and real-time scores appear in the PlayHQ Administration Portal, Participant Portal (via My Teams) and the Public Site (via Game Centre).
Live Scoring
Games with synchronised scores display a 'Live' indicator on the top right of Electronic Scoring. A similar indicator appears in other PlayHQ portals displaying the game status and score.
The Live indicator can only appear on games with a status of In Progress.
The Live indicator will also be displayed when selecting a game. This means your device or another device is currently live scoring a game.
Live Scoring Game Status
The typical game status flow in games with live scoring:
| > | > | |||||
| Electronic scoring commences (Device Online) |
|
Game is submitted using Electronic Scoring |
Note for games that are In Progress and Live:
- My Teams Management Access is locked
- Unable to edit score from Admin. Portal Game Day
- Editing result from Game Details has a warning
- Blocks scoring on secondary devices
Offline Scoring
If a game does not display a Live indicator, it could be because:
- Game scores were not entered using Electronic Scoring.
- Game scores were entered using Electronic Scoring, but the device was offline throughout the game.
- An Administrator has overridden the game statistics or results in the Administration Portal.
Offline Scoring Game Status
The typical game status flow in games without live scoring:
| > | > | > | ||||
| Game start time reached |
|
Game end time reached |
Game result updated in Admin. Portal or submitted via Electronic Scoring that was previously offline. |
Notes for games that are In Progress (not live):
- My Teams Management Access is open
- Able to edit scores from Admin. Portal Game Day and Game Details
Refresh button in e-Scoring
Internet connection is required to synchronise game results with PlayHQ Electronic Scoring.
If you do find that a game which has been completed on your e-scoring device, is appearing as pending in the Admin Portal and on playhq.com, try these two troubleshooting steps:
1. Disconnect and then re-connect to wi-fi, hotspot or cabled internet; and
2. When your device is online, try clicking the refresh button found on the main screen of your e-scoring session. Then check if these game results now appear in the Admin Portal and on playhq.com.