Payment Details Support

Applicable to: Association and Club Administrators
Application: Admin Portal

This article will cover the following:

1. How to change your organisation's bank details connected to PlayHQ
2. Problems receiving payouts from PlayHQ
3. Other payment gateway queries

Related articles:

• Set Up Payment Details
• Registration Payment Methods

Changing my organisation's bank details connected to PlayHQ

If you would like to change the bank details that you currently receive payments from PlayHQ, contact your sport's support team who can assist with this process.

Please ensure you include the below information when submitting your support request or email. 

1. Your organisation name in PlayHQ

2. Your name and role at your organisation

3. Your organisations current bank details

4. Your organisations new bank details you would like to change to

5. Your reason for changing bank details

6. A copy of a bank statement with your organisations name on it and confirms your new bank details, or another document from your bank which includes your organisation name and confirms your new bank details on the document.

Payouts are not being received to my organisation's nominated bank account

If your organisation is not receiving any payouts to your bank account from PlayHQ's payment gateway, contact your sport's support team who can assist with this process.

Please ensure you include the below information when submitting your support request or email. 

1. Your organisation name in PlayHQ

2. Your name and role at your organisation

3. When was the last date you received a payout from PlayHQ's payment gateway? Or have you never received any payouts from PlayHQ's payment gateway?

4. Your organisation current bank details (so we can check these are accurate in PlayHQ payment gateway)

For all other payment gateway queries

Please contact your sport's support team who can assist with this process.

Visit the Contact Us page and select your sport to find their preferred contact method.