Applicable to: Admin Body, Association and Club Administrators
Application: Admin Portal
This article will cover the following:
- What is a participant invoice
- How to download a participant invoice from a participant profile in the admin portal
- Who can view participant invoices
- Team to season registrations
What is a participant invoice
For each successful team or individual registration, PlayHQ sends the participant a tax invoice to their email address immediately after their registration is complete. For more information on the participant invoice please click here. The download participant invoice tool in the admin portal allows administrators to view and download a participant invoice for each individual registration.
How to download a participant invoice from a participant profile in the admin portal
Admin Portal > Participants > Search for participant > View profile > Invoices
Once viewing a participant profile, click on the invoices tab and you will be able to see a list of invoices for the participant.
You can see the invoice date, order ID and amount.
Click "Download" to download the invoice.
20 invoices per page will display, so if a participant has more than 20 invoices, scroll down to change page.
Who can view participant invoices
Depending on the organisation you are "Using as" in the admin area will determine what invoices you can view in a participants profile.
Invoices will only appear when you are "Using as" an organisation that has a fee line item within the invoice (i.e. the organisation appears within the invoice with a fee).
If you cannot locate an invoice, and you have admin access to "Use as" multiple organisations, try to change the organisation you are "Using as" to the association or club the participant has registered to.
If you still cannot locate an invoice, please contact your sport to find out more information.
Team to season registrations
Currently only participant invoices are available to download from the admin portal. If you require a copy of a team to season invoice, please contact your sport to request a copy